Yes. Every Pawsome™ Fountain includes a standard USB power cable and wall adapter suitable for your region. If you’re ordering from the US, UK, EU, or AU, we’ll ship the correct plug type automatically so you can plug in and go right out of the box.

Most homes replace the filter every 3–4 weeks. If you have multiple cats, a lot of shedding, or hard water, we recommend changing it a bit more often. You’ll know it’s time when the water starts to look less clear or the filter looks saturated with hair and debris.

Yes. Many vets actually prefer stainless steel over plastic because it’s less likely to harbor bacteria that can irritate sensitive skin. The Pawsome™ stainless basin is smooth and easy to sanitize, which makes it a great option for cats prone to chin acne. If you have concerns about your cat’s specific condition, check with your vet.

Start slowly. Place the fountain next to your cat’s usual bowl and let it sit turned off for a day or two so they can sniff and investigate it. Then turn it on at the lowest flow setting. Most cats become curious and start drinking within a few days. Because the pump is whisper-quiet, even cautious cats usually adjust quickly.

No. Pawsome™ Fountain is engineered to be whisper-quiet. You’ll hear a soft trickle when the water level gets low, which is your reminder to top it up, but otherwise it’s designed to blend into the background—perfect for apartments, bedrooms, and home offices.

The fountain holds approximately 2.5L of water—enough for one to three cats for several days, depending on how much they drink and how warm your home is. We recommend giving it a quick glance each day and topping it up when the level drops near the minimum mark.

Absolutely. Pawsome™ Fountain is designed for multi-pet households. The wide stainless basin makes it easy for several cats (or small dogs) to drink from different angles without crowding each other.

The low-voltage pump is designed to be durable, but like any pump, it shouldn’t run dry for extended periods. If it does happen once in a while, just refill the basin and plug it back in. We recommend keeping an eye on the water level and topping up regularly to protect the pump and keep the water fresh.

Yes. The stainless steel basin can be washed by hand with mild soap or placed on the top rack of your dishwasher. The plastic pump cover and filter housing should be hand-washed. Everything disassembles in seconds so you can give it a quick clean during your normal kitchen routine.

We recommend using fresh tap water, filtered water, or boiled-and-cooled water depending on your local water quality. The built-in triple filtration will help remove hair, dust, and odors, but starting with clean water will give your cat the best-tasting drink possible.

Most cats are happy with just the fountain, but it’s never a bad idea to have an extra bowl in another room—especially in larger homes or multi-level apartments. If your cat prefers the fountain (most do), they’ll naturally gravitate to it and drink more often.

The main drinking surface is stainless steel. Any plastic components that contact water are BPA-free and food-safe. We designed Pawsome™ Fountain to be as safe and hygienic as possible for everyday use.

Some cats dive in on day one, others take a few days to adjust. Give your cat time to get used to the new sound and shape. Try different flow settings and keep the fountain near their favorite resting spot. If after a few weeks you still don’t see a difference, you’re covered by our 90-day money-back guarantee.

Yes. Pawsome™ Fountain is designed for continuous use. As long as there is water in the basin and the pump is plugged into a safe outlet, you can leave it running. For longer trips, make sure a pet sitter knows how to top up and check the filter.

The pre-filter sponge and carbon filter catch most hair, dust, and crumbs before they reach the pump. During your regular cleaning routine, simply rinse the sponge and filter housing to keep water flowing smoothly.

Yes. Your Pawsome™ Fountain comes with a 1-year warranty covering manufacturing defects in the pump, housing, and stainless steel basin. If anything fails under normal use, we’ll replace or repair it. Just reach out to our support team with your order number.

Yes. The low drinking height and gentle flow work well for kittens, adults, and seniors. For very small kittens, you may want to supervise at first and keep the flow on the lowest setting while they get used to it.

Proper hydration is one of the most important factors in urinary and kidney health, which is why so many vets recommend fountains for cats—especially those prone to urinary issues. While Pawsome™ Fountain is not a medical treatment and doesn’t replace veterinary care, it can make it easier for your cat to drink the amount of water your vet recommends.

Most orders ship within 1–2 business days. Delivery typically takes 3–7 business days depending on your location. At checkout you’ll see an estimated delivery window, and we’ll send tracking as soon as your order ships.

You have a full 90 days to try Pawsome™ Fountain. If your cat doesn’t use it or you’re not happy for any reason, contact us within 90 days of delivery. We’ll help you with a quick, hassle-free return and refund—no hard feelings, no complicated conditions.